1. Introduction
This Cookie Policy explains how UsizoClaims (Pty) Ltd (Registration Number: 2026/766240/07) uses cookies and similar technologies when you visit or interact with our platform at https://usizoclaims.com.
We use cookies primarily to keep you securely signed in, protect your account against unauthorized access, remember your interface preferences, and optimize system performance.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet, or smartphone by websites you visit. They are widely used to make web applications function efficiently and provide reporting information to website owners. Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining until they expire or are deleted by you).
3. Categories of Cookies We Use
3.1 Strictly Necessary (Essential) Cookies
These cookies are strictly necessary to deliver core platform services and security. Without these cookies, you cannot log in, access secure dashboard pages, or complete assessment forms.
access_token: Authenticates your active session with our secure backend API.refresh_token: Securely refreshes expired authentication credentials.auth_role: Directs users to their designated role portal (claimant, attorney, or administrator).
3.2 Functional & Preference Cookies
These cookies allow the platform to remember choices you make, such as selected language (English, isiZulu, isiXhosa, Afrikaans, Sesotho), voice/text input modes, and interface themes.
3.3 Payment & Security Cookies (Paystack)
When you initiate checkout for optional dashboard upgrades or attorney subscriptions, our payment partner, Paystack Payments (Pty) Ltd, sets security and fraud-prevention cookies necessary to securely authenticate card transactions and prevent duplicate debits.
4. Managing and Disabling Cookies
Most modern web browsers allow you to manage cookie preferences through their settings. You can configure your browser to block or alert you about cookies.
5. Updates to This Cookie Policy
We may update this Cookie Policy periodically to reflect technological or regulatory changes. Any modifications will be posted on this page with an updated Effective Date.