1. Introduction
At UsizoClaims (Pty) Ltd (Registration Number: 2026/766240/07), we believe in straightforward, transparent, and hassle-free subscription management. You have complete autonomy over your account and subscription memberships.
This Cancellation Policy clearly explains how to cancel recurring attorney membership plans, when cancellations take effect, and how your access is maintained.
2. Claimant Accounts (Accident Victims)
Claimant accounts are non-subscription based:
- RAF registration, multi-step questionnaire submissions, and basic eligibility outcomes are completely free.
- The optional R200 dashboard upgrade is a one-time payment. There are no recurring fees, hidden maintenance charges, or automatic debits associated with claimant accounts.
- If you wish to close your claimant account or request erasure of your data in terms of POPIA, you can submit an account closure request at any time by emailing support@usizoclaims.com.
3. Attorney Subscriptions (Starter, Professional, Premium, Elite)
Legal practitioner plans are billed on a monthly recurring basis through Paystack. Subscribers are subject to the following transparent rules:
Key Subscription Facts:
- Billing Interval: Monthly (every 30 calendar days).
- Automatic Renewal: Plans renew automatically on the next billing date unless cancelled beforehand.
- Cancellation Fee: There are ZERO cancellation fees or penalties.
- Notice Period: You can cancel at any time up to 24 hours prior to your next scheduled billing date.
4. How to Cancel Your Subscription
You can cancel your active monthly membership in two convenient ways:
Option A: Self-Service via Dashboard (Instant)
- Log in to your UsizoClaims Attorney Dashboard.
- Navigate to Subscription Settings (or Firm Seats).
- Click the "Cancel Subscription" button.
- Confirm your cancellation on the prompt.
- You will immediately receive an on-screen confirmation and a confirmation email.
Option B: Email Support Assistance
- Send an email to support@usizoclaims.com.
- Use subject: "Subscription Cancellation Request - [Law Firm Name]".
- Provide your registered attorney email and law firm registration number.
- Our support team will process your cancellation and confirm back within 24 hours on business days.
5. What Happens After Cancellation?
- Immediate Halting of Future Debits: Paystack will not debit your card or bank account on subsequent billing dates.
- Active Access Retention: You retain full, uninterrupted access to your subscribed tier features, existing lead feed, and dossiers until the end of your current paid billing cycle.
- Lead Quota: Any remaining leads allocated during the active paid month remain accessible until the billing period expires.
- Re-activation: You may reactivate or upgrade your membership tier at any time through the Attorney Dashboard.
6. Associated Policies
For information regarding monetary returns, please review our Refund Policy. To review general platform terms and disclaimers, please consult our Terms of Service.